Refund policy
Refund & Return Policy
Last updated: March 2026 · Applies to all orders shipped to the United States and internationally.
1 Return Window
To be eligible, your item must be in the same condition as when received — unused, uninstalled, with all original tags and packaging intact.
2 How to Start a Return
Email us at support@brillilume.com with your order number, the item(s) you wish to return, and the reason for the return.
Wait for authorization. We will review your request and respond within 1–2 business days with a return authorization and shipping instructions.
Ship the item to our return address below using a trackable shipping method. Items sent without prior authorization will not be accepted.
Authorized Return Address: provided in your Return Authorization (RA) email. Our business office address and our returns facility are different — please ship only to the address given in your RA email.