Refund policy
Refund & Return Policy
Last updated: March 2026 · Applies to all orders shipped to the United States and internationally.
1 Return Window
To be eligible, your item must be in the same condition as when received — unused, uninstalled, with all original tags and packaging intact.
2 How to Start a Return
Email us at support@brillilume.com with your order number, the item(s) you wish to return, and the reason for the return.
Wait for authorization. We will review your request and respond within 1–2 business days with a return authorization and shipping instructions.
Ship the item to our return address below using a trackable shipping method. Items sent without prior authorization will not be accepted.
Authorized Return Address: provided in your Return Authorization (RA) email. Our business office address and our returns facility are different — please ship only to the address given in your RA email.
3 Return Shipping Costs
4 Order Cancellations
5 Refunds
Price Protection
Shop with confidence. If the price of an item you bought from us drops within 30 days of your order date, we'll refund the difference. This includes orders placed during sales events such as Black Friday.
How it works: Contact us with your order number and a link to the item. The lower price must be for the same item (same size, finish and options), on our website, in the same currency. A lower price can be a reduced product price or a sitewide discount code available to all customers. We refund the difference in the item price, plus any sales tax charged on that difference, to your original payment method; your bank may take 5–10 business days to show it. One price adjustment per item.
Applies to orders placed on or after November 5, 2026. Not included: prices from other retailers, trade or custom quotes, personal one-time offers, orders that have been cancelled or fully returned, and obvious pricing errors.
This policy is in addition to your statutory rights and does not affect them.