Payment Policy
Payment Policy & Customer Care
At Brillilume, we prioritize your security and satisfaction. We offer transparent, secure payment options and a dedicated support team to ensure a seamless shopping experience.
Secure Payment Methods
We process all transactions through Shopify Payments and PayPal, providing you with flexible and secure checkout options.
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100% Secure Checkout Our store is certified Level 1 PCI DSS compliant. All credit card and transaction information is protected by the same level of security used by banks (AES-256 encryption).
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No Hidden Fees The total amount presented at checkout is the exact amount you will be billed. We do not charge any hidden surcharges or surprise fees. All prices are in USD.
Contact Us
Have a question or need assistance with your order? Our US-based customer service team is here to help. We aim to respond to all inquiries within 24 hours.
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Email Support info@brillilume.com
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Phone Support +1 800-932-9878
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Business Hours Monday - Friday: 9:00 AM - 5:00 PM (EST)
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Business Address 1520 Caton center Dr. Suite L-M
Baltimore, MD 21227, USA
Send Us a Message
Frequently Asked Questions
When will my card be charged?
Your credit card or PayPal account will be charged immediately upon successfully placing your order. You will receive an email confirmation with your order details and receipt.
Is my payment data saved on your website?
No. We do not store your credit card details or sensitive payment information on our servers. All transactions are securely processed by our payment gateways (Shopify & PayPal).
Do you charge sales tax?
Sales tax is automatically calculated at checkout based on your shipping destination and local tax laws within the United States.
What if there is an issue with my payment?
If your payment is declined or you experience an error at checkout, please ensure your billing address matches the one on file with your bank, or contact our support team at +1 (800) 932-9878 for assistance.